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My name is Terry Riley a 21 year old from Connah’s Quay.  Having studied ICT at Cambria College and Computer Network Management at Glyndwr University I am now beginning my career at Protech Supplies Limited as a General Office Administrator, a role I am keen to make the most of. 

Here is a snapshot of my first week……..

Protech Supplies is a company based on Catheralls Industrial Estate in Buckley where they promise to deliver an excellent service to all of their customers.  They offer a range of products to their customers including bearings, power transmission, pneumatics, valves, tubes and a wide range of tools. 

It only took me a few days to realise that I loved my job and where I was working.  The people that work at Protech are great and each and every one offer me as much help and support as I need.  The first few days I was matching up invoices to delivery notes to make sure that all our invoices match up with each delivery note before processing onto Sage.  I also processed a large number of invoices making sure that each one has the correct details and if not, to query them.

The final day of my first week I was put in the Sales office where I had my first experience of answering the phone to customers.  At first, this was out of my comfort zone although as time passed I felt more comfortable and got used to it.  It was a great feeling knowing that I was our customer’s first point of call before I passed them onto the relevant colleague. 

In sum, I had a really enjoyable week.

Terry Riley – General Office Administrator – Apprentice 

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